Microsoft Copilot Training Singapore
Hands-on Microsoft Copilot training in Singapore for finance, HR, sales, service, operations and leadership teams. One day, onsite, on your own files.
Microsoft Copilot training for teams in Singapore
Sessions run inside the Microsoft 365 apps your team already has open all day, on your own files and your own tenant permissions.
Where the work happens
- Excel
- Outlook
- Word
- Teams
- PowerPoint
Built for: Teams licensed for Microsoft 365.
Programmes by team
Microsoft Copilot for finance & accounting
Finance teams live in Excel and Outlook, which is exactly where Copilot sits. This programme keeps every exercise inside the workbook and the mailbox rather than moving finance work into a separate chat window — and spends as much time on checking the output as on producing it.
Modules: Analysis and reconciliation, Reporting and commentary, Close and planning.
Microsoft Copilot for hr & people
HR work moves between Word documents, Outlook threads and Teams conversations, and most of it is confidential. This programme covers Copilot across those surfaces and spends real time on what should never be pasted into a prompt.
Modules: Recruitment preparation, Onboarding and policy, People reporting.
Microsoft Copilot for sales & marketing
Sales and marketing teams on Microsoft 365 draft in Word, present in PowerPoint and follow up in Outlook. This programme works across all three, and treats meeting recall as a research source rather than a transcript dump.
Modules: Account research, Proposals and campaigns, Content and follow-up.
Microsoft Copilot for customer service & support
Support teams need answers that are traceable to an approved article, not plausible-sounding prose. This programme uses Copilot against your own knowledge base and drills the escalation case: what to do when the source does not answer the question.
Modules: Grounded customer replies, Case handovers, Service improvement.
Microsoft Copilot for operations & supply chain
Operations work is shift notes, supplier documents and exception lists spread across Excel, Word and Teams. This programme turns that material into procedures and comparisons your team can act on, with the human review points made explicit.
Modules: Operating procedures and handovers, Procurement and suppliers, Quality and planning.
Microsoft Copilot for leadership & strategy
Executives get the reports, not the raw data. This programme uses Copilot across the documents and meetings a leadership team already generates, and covers what to standardise before a wider rollout.
Modules: Decision briefs, AI opportunity assessment, Governance and adoption.
What a Copilot session looks like, team by team
One exercise from each team's day, as it runs on your own material in Microsoft Copilot.
Finance & Accounting: Month-end bank reconciliation in Excel
- What goes in
- One month of bank statement export and the general ledger cash account, side by side in a single workbook.
- What is asked
- List every item in the bank that is not in the ledger and every ledger entry not in the bank, grouped by likely cause, with the row each one came from.
- What comes out
- An unmatched-items table that separates timing differences, missing postings and probable duplicates.
- What the reviewer checks
- Each unmatched item is traced to its source row, and the closing balances are tied out with a worksheet formula rather than the assistant's own arithmetic.
HR & People: Structured interview guide in Word
- What goes in
- An existing job description and your competency framework.
- What is asked
- Draft two behavioural questions per competency, with a note on what strong and weak evidence sounds like for each.
- What comes out
- An interview guide panel members can use as written.
- What the reviewer checks
- Every question maps to a named competency, and nothing touches age, family status, race or religion, in line with Singapore's fair employment guidelines.
Sales & Marketing: Proposal summary from a Teams meeting
- What goes in
- The meeting recap from a discovery call and your approved capability deck.
- What is asked
- Draft an executive summary using only claims that appear in the deck, and list any customer need the deck does not address.
- What comes out
- A one-page Word summary plus a gap list for the account owner.
- What the reviewer checks
- Each claim is matched to the slide it came from, and the gap list goes to a person rather than being filled by the assistant.
Customer Service & Support: Grounded reply to an escalated complaint in Outlook
- What goes in
- A long customer email thread and two approved knowledge articles.
- What is asked
- Draft a reply that answers only what the articles support, names the article used and flags anything that needs a supervisor.
- What comes out
- A reply draft plus a short escalation note.
- What the reviewer checks
- Every commitment in the draft exists in an article or in the thread history; anything else is removed before sending.
Operations & Supply Chain: Standard operating procedure from shift notes
- What goes in
- A fortnight of shift handover notes and the current, outdated procedure document.
- What is asked
- Rewrite the procedure as numbered steps reflecting how the work is actually done, marking every step where the notes disagree with each other.
- What comes out
- A draft SOP in Word with the disagreements highlighted for the process owner.
- What the reviewer checks
- The process owner resolves each highlighted step; safety-critical steps are signed off by the responsible person, not by the draft.
Leadership & Strategy: Decision log from a leadership meeting
- What goes in
- A Teams meeting recap and the pre-read deck.
- What is asked
- Produce a decision log: what was decided, who owns it, by when, and what was discussed but left open.
- What comes out
- A one-page log circulated the same day.
- What the reviewer checks
- Attendees confirm the decisions before circulation, because a recap can state a discussion as a decision.
What the training does not cover
- Building Power Automate flows, Copilot Studio agents or custom connectors — this is a day on using the assistant, not on developing with it.
- Tenant configuration, licence assignment or admin policy. We work inside whatever your administrators have already enabled.
- Migrating files into SharePoint or OneDrive. Copilot reaches the content your team can already reach, and that scope is a discussion for your IT team, not a training exercise.
How each session runs
- Delivery
- On site in Singapore or remote, delivered live. Cohorts are kept small enough that every participant works on their own files rather than watching a screen share.
- Duration
- Typically one full day, or two half-days. Module order is adjusted to your calendar and the features your licences include.
- How each module runs
- A short walkthrough of the technique, a hands-on exercise on your own material, then a review of what the assistant got wrong and how to catch it.
- Afterwards
- Participants leave with the prompt patterns, templates and review checklists produced during the session, so the work continues after the training day.
How your data is handled
- Exercises run inside your own tenant and your own licences, so your data does not leave your environment for the training.
- Files shared with the trainer in advance are anonymised extracts; live records stay inside your own tenant and licences.
- Every module includes verification: checking output against the source and confirming what the assistant left out.
- Approvals and decisions stay with your people. The programme teaches AI-assisted preparation and review, never unattended action.
Who runs the sessions
Abhijit Ghosh
Founder, Eagentix · Data & Generative AI Practitioner · Singapore
Sessions are delivered by Abhijit Ghosh, who has spent 25 years in data and AI, including roles at Accenture, IBM, Deloitte, Cloudera, Tibco and Wipro. Sessions are run by the practitioner, not handed to a junior facilitator.
Frequently Asked Questions
Do we need Copilot licences before the session?
Yes. The programme is hands-on inside your own tenant, so every participant needs an assigned seat on the day. If licences are still being rolled out, we schedule around the rollout rather than demonstrating on a screen share.
Why does Copilot give our team different answers to the same question?
Because it can only reach the files each person has permission to open, so two people asking the same question are often asking against different content. Recognising that is part of the first module, and it is the reason every exercise ends by checking the answer against the source.
Can Copilot close our books?
No, and the programme is explicit about it. It prepares reconciliations, drafts commentary and builds checklists inside Excel and Word. Tracing figures to source and approving entries stays with your team, and the checks that catch a confident, wrong number are taught alongside the technique that produces it.
What should never go into a Copilot prompt in an HR team?
Anything identifying an individual in a case that is still open, and anything covered by a restriction your HR system enforces but a document does not. The onboarding and policy module works through this directly, including practising the refusal when the approved source does not answer the question.
Can it write proposals from our meeting notes?
It can draft from notes you supply, in Word and PowerPoint, using your approved claims. The module treats meeting recall as a research source to be checked rather than a transcript to be pasted, because the risk in a proposal is a claim nobody verified.
How do we stop it inventing an answer to a customer?
By grounding every draft in an approved knowledge article and naming that article in the draft. The Outlook exercise deliberately includes questions the knowledge base does not answer, so the team practises escalating rather than filling the gap.
Can it write our standard operating procedures?
It can turn your existing shift records and process notes into a first draft in Word, which is usually the part nobody has time for. The procedure still needs an owner to verify it, and the module builds that review step into the workflow.
What should a leadership team standardise before rolling Copilot out?
Who owns each use case, what counts as acceptable use, and which decisions require a human approval point. The third module drafts exactly that as a checklist, alongside a prioritised shortlist of where to start.